Frequently asked questions.
Do I have to box up the equipment before it's collected?
No. Our team will securely box your decommissioned assets onsite before removal.
Do you provide certificates confirming that our hard drives have been wiped?
Yes. We utilise a number of different software applications, including Blancco, and wipe HDD’s to our clients’ preferred standards, including NIST Clear and DoD 5200.28-STD (7 passes).
What sort of assets do you collect?
All end user devices, network devices, storage devices mobile phones and tablets.
What areas do you cover?
Every postcode in Australia and most countries in the region, including New Zealand, Malaysia, Singapore, Japan, Hong Kong and Taiwan.
Do you purchase usable assets?
Yes. We provide competitive valuations and settle within 30 days of completing your job.
I have assets in multiple locations. Will that be a problem?
No. Interlink services every postcode in Australia and multiple countries around the Asia Pacific region.
Do you provide audit services at our sites?
Yes. We have field service engineers available in every capital city and most regional locations.
Can you wipe our hard drives at our premises?
Yes. This can be done by our resources at your premises and can even be done remotely.
Do you work at data centres?
Yes. We’ve completed dozens of data centre relocations and secure disposal jobs involving network, server and storage devices.
We have other offices in the Asia Pacific region. Do you provide services outside of Australia?
We serve most countries in the region, including New Zealand, Malaysia, Singapore, Japan, Hong Kong and Taiwan.
How long after collecting my assets will I receive my report and Certificate?
We work on a 30-day SLA from collection to report.
Are you able to integrate with our existing IT Asset Management and Services Desk applications?
Yes. Interlink prides itself on offering integrations to our clients’ existing tools and applications in order to increase IT Asset Management productivity.